Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at autostyling@autospecgroup.com.au. If your return is accepted, you will need to ship back the product at your expense. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at autostyling@autospecgroup.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at autostyling@autospecgroup.com.au.
Refund Policy: Price Discrepancy
We reserve the right to refund any order at our discretion if a significant price discrepancy or abnormality occurs due to technical errors or unforeseen circumstances. In such cases, we will notify you promptly and offer the option to proceed with the purchase at the correct price or cancel the order for a full refund. While we strive to provide accurate pricing information, errors may occur. We take these incidents seriously and work to minimise their frequency. We aim to maintain a fair and reliable online shopping experience. If you have any questions, please contact our customer support team.
Order Cancellation Policy
We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel an order after it has been placed on our online store, a 10% restocking fee will be applied to the total order value.
To initiate the cancellation process, please contact our customer support team at autostyling@autospecgroup.com.au within the Cancellation Window from the time of purchase. We'll guide you through the process and answer any questions you may have.
The restocking fee is implemented to cover processing costs and maintain the efficiency of our operations. We appreciate your understanding in this matter as we strive to provide the best service possible to all our valued customers.
Thank you for choosing to shop with us. If you have any further inquiries, please feel free to reach out to our customer support team.